Abletoft Consulting Ltd  2011                    

 

 

Abletoft Consulting

 

Specialists in Customer Experience and Contact Centre Management

 

 

Abletoft Consulting was founded by Steve Rothwell in 2003 to provide specialist consultancy support to contact centres. Prior to establishing Abletoft Consulting, Steve had spent several years as a management consultant with Cap Gemini and Ernst & Young. Steve has extensive operational experience, having previously been Senior Operations Manager with leading outsourcers Merchants.

 

We focus on the people and process aspects of running a contact centre and support our clients in areas such as

 

             Performance Management

             Process Design and Improvement

             Customer Experience

             Contact centre Optimisation

             Management Coaching and Development

             Outsourcing

 

  

How we help our clients

 

We work with our clients to develop lasting solutions to their contact centre issues. Our emphasis is on collaborative working and knowledge transfer, so that your staff are involved in developing the solution and you continue to reap the benefits of the initiative

 

 

 

 

International Experience

 

 

We have international experience, particularly with pan-European operations.  We can work with you in English, Danish and German. 

 

We have insight into several contact centres in Bulgaria, Romania and Poland.

 

 

Contact:

 

Steve.Rothwell@abletoft.com

 

Tel 07957 333936