Management Coaching and Development
Managers should be the catalyst in any contact centre, yet all too often we see centres and managers struggling to achieve their goals.
This is often because managers have been promoted into the role without having the necessary support in the form of training and coaching.
At Abletoft Consulting, we help our clients to get the best out of their managers through identifying strengths and weaknesses, providing training in specific skills and by providing coaching in the application of these skills.
Contact Centre Skills Matrix
We can help you to develop a contact centre skills matrix which identifies the current skills that your centre has and serves as the starting point for a training needs analysis.