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Abletoft Consulting
Performance optimisation
For many contact centres, the focus has traditionally been on minimising factors such as talk time and wrap-up time.
Our approach is to work with clients to optimise their contact centre performance - for example, our work with one client showed that by encouraging agents to slow down and by removing the pressure of ever-decreasing talk-time targets, first-time resolution increased, customer satisfaction levels increased and overall call volumes decreased.
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Contact Centre Health check
We offer new clients a no-obligation discussion regarding their current operations.
Contact
Steve.Rothwell@abletoft.com |
