Abletoft Consulting Ltd  2011                    

 

 

Abletoft Consulting

 

Performance optimisation

 

 

For many contact centres, the focus has traditionally been on minimising factors such as talk time and wrap-up time. 

 

Our approach is to work with clients to optimise their contact centre performance - for example, our work with one client showed that by encouraging agents to slow down and by removing the pressure of ever-decreasing talk-time targets, first-time resolution increased, customer satisfaction levels increased and overall call volumes decreased.

 

 

 

 

 

Contact Centre Health check

 

We offer new clients a no-obligation discussion regarding their current operations. 

 

 

 

Contact

 

Steve.Rothwell@abletoft.com