Abletoft Consulting Ltd  2011                    



Abletoft Consulting


Performance optimisation



For many contact centres, the focus has traditionally been on minimising factors such as talk time and wrap-up time. 


Our approach is to work with clients to optimise their contact centre performance - for example, our work with one client showed that by encouraging agents to slow down and by removing the pressure of ever-decreasing talk-time targets, first-time resolution increased, customer satisfaction levels increased and overall call volumes decreased.






Contact Centre Health check


We offer new clients a no-obligation discussion regarding their current operations.