Thinking about outsourcing - or need a review of your current outsourced arrangement?
Many companies choose to outsource their customer service or call centre operations. We have assisted clients at various stages of this process:
· initial outsourcing decision and business case
· the search for a provider - we have experience of contact centre outsourcing in the UK and Eastern Europe
· RFI, RFP and Tendering
· Partner selection
· internal readiness to outsource and internal preparation
· the set-up of the outsourced operation
· ongoing management
· performance audits
· troubleshooting / independent external view
Is your operation already outsourced?
We can provide an independent view of the operation and help you to audit the arrangement to ensure that you are getting the best from your outsourcing agreement
Cost Savings and the Potential of Eastern Europe
We have insight into several contact centres in Bulgaria, Romania and Poland.