Abletoft Consulting Ltd  2011                    



Abletoft Consulting


Thinking about outsourcing - or need a review of your current outsourced arrangement?



Many companies choose to outsource their customer service or call centre operations. We have assisted clients at various stages of this process:


             initial outsourcing decision and business case

             the search for a provider - we have experience of contact centre outsourcing in the UK and Eastern Europe

             RFI, RFP and Tendering

             Partner selection

             internal readiness to outsource and internal preparation

             the set-up of the outsourced operation

             ongoing management

             performance audits

             troubleshooting / independent external view






Is your operation already outsourced? 


We can provide an independent view of the operation and help you to audit the arrangement to ensure that you are getting the best from your outsourcing agreement




Cost Savings and the Potential of Eastern Europe


We have insight into several contact centres in Bulgaria, Romania and Poland.